Do you not like the product for whatever reason? Then you can return it or exchange it within thirty (30) days of receipt. You request a return shipment via email, chat, telephone or our website. The package can be collected from your home for €9.95 (Netherlands only, incl. VAT). You do not have to go to a DPD Parcel Point. How convenient is that! You do not have to paste or print anything, the delivery person will pick up the package and hand over the receipt.
Returning items via the VerrekijkerShop is easy, because:
- The return period has been extended from 14 days to 30 days. So you don't have to rush to return your order.
- Returns are at own cost, but can be reduced via a DPD Pickup point.
- You can easily print a label via the returns portal.
- Home collection of your order is also possible (Netherlands only).
We will refund you the full purchase price (including any shipping and handling charges, excluding return costs) as soon as possible. Upon receipt of your return, it will be processed within 2-3 working days. We will refund the purchase price in the same way you paid for the order. It is therefore not necessary to provide your payment details.
Conditions for this are:
- The product must be unused and in the state of purchase. Just looking through it is of course no problem. It is important that there are no signs of use;
- The return shipment must be accompanied by the original purchase invoice;
- The return package must be sufficiently stamped;
- It is recommended that you send your package insured and by registered mail, shipping is at your own risk. You can request a label from us to save costs;
- The product must be properly packed;
- You need to make a return request on the website and wait for a confirmation.
The following items cannot be exchanged:
- Software where the seal is broken or the packaging opened.
- Consumables such as protective film or cleaning fluid.
- Articles that cannot be exchanged for hygienic reasons such as earplugs, headsets, headphones.
- Articles that are used, damaged or incomplete.
- Subscriptions taken out, whether or not in combination with hardware.
You can register your return via the button below. You can request a return label and deliver your order to a DPD pickup point.